hibajee Privacy Policy
This document provides a full description of how your personal information is collected, what purposes it is used for, and the methods used to keep it safe.
Table of Contents
Introduction and Scope
hibajee (referred to hereafter as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what types of information we collect when you use our website, create an account, or use our services, and how that information is managed.
This policy applies to all hibajee services — from browsing the website to account registration, financial transactions, playing games, and using customer support. By using our services, you are considered to have agreed to the terms described in this policy. Our Terms and Conditions are also related to this policy and both documents should be read together.
Data Collection
hibajee collects two types of information — information you actively provide and information collected automatically.
2.1 Information Provided Directly
When you register on our platform or use our services, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- National ID (NID) or passport number (for identity verification)
- Address and current place of residence
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay) and bank account details
- Messages or complaints sent to customer support
2.2 Automatically Collected Information
When you browse our website, certain information is automatically collected through technical means:
- IP address and device type
- Browser name and version
- Pages you visited and time spent on them
- Date and time of login and logout
- Game history and transaction records
- Referral source (where you came from before arriving at our site)
2.3 Identity Verification Information
As part of the account verification (KYC) process, we may collect digital copies of a photo ID or other government-issued identification. This information is used only to confirm identity and prevent fraud.
Purpose of Data Use
We use collected information only for specific and legitimate purposes. Unreasonable or unauthorised use of this information is strictly prohibited.
3.1 Service Operation
- Creating and managing accounts
- Processing deposits and withdrawals
- Managing gaming and betting activities
- Providing bonuses and promotional benefits
- VIP membership management
3.2 Security and Compliance
- Preventing fraud and unauthorised transactions
- Anti-money laundering (AML) verification
- Account security and prevention of unauthorised access
- Ensuring age verification
3.3 Communication and Support
- Providing 24/7 customer service via live chat and email
- Sending important account-related notifications
- Sending transaction confirmation messages
- Assisting with technical issue resolution
3.4 Service Improvement
- Running analysis to improve the website user experience
- Testing new games and features
- Identifying and resolving technical issues on the platform
Data Storage and Security
hibajee gives the highest priority to the security of your personal information. We apply industry-standard technical and administrative measures to keep your information protected from unauthorised access, modification, or damage.
4.1 Technical Security Measures
- All data transfers secured through SSL encryption technology
- Account passwords stored using strong hashing algorithms
- Firewall and intrusion detection systems active
- Two-factor verification (OTP) available
- Regular security audits conducted
4.2 Data Retention Period
We retain necessary information for as long as your account is active. Even after an account is closed or deleted, transaction records and identity verification information may need to be retained for a specified period to meet legal obligations.
4.3 Steps in Case of a Data Breach
If a security breach occurs for any reason, we will investigate promptly and notify affected users in a timely manner. Our technology team monitors systems around the clock so that any unusual activity can be detected immediately.
Sharing Data with Third Parties
hibajee does not sell any user's personal information to third parties. However, in certain specific circumstances, limited information may be shared with trusted partners.
5.1 Payment Processors
To complete deposits and withdrawals, necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services. This information is limited to the scope of the relevant transaction process.
5.2 Game Software Providers
Games from various game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe are operated on our platform. Limited technical information (such as session IDs or game results) may be exchanged with these studios as required to operate games, but no sensitive personal information is included.
5.3 Legal Authorities
If there is a court order or government directive, or to assist in investigating fraud or illegal activity, necessary information may be provided to the relevant authorities. In such cases we provide only the information legally required.
5.4 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. Users will be notified in advance in such circumstances.
Cookies and Tracking
Cookies and similar technologies are used on the hibajee website. These are stored as small data files in your browser and help improve the functionality of our platform.
6.1 Essential Cookies
These cookies are essential for the basic operation of the website — such as maintaining login status, verifying security tokens, and saving language preferences. Disabling them will prevent the website from working properly.
6.2 Functionality Cookies
These cookies are used to remember your preferences and provide a personalised experience — for example, your preferred language, game category, or display settings.
6.3 Analytics Cookies
Analytics cookies are collected to understand which pages are used most and how users navigate the site. This information is processed in aggregate and no specific individual is identified.
6.4 Cookie Controls
You can reject or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some important features of our platform.
Your Rights
You hold several important rights over your personal information. hibajee respects these rights and provides the opportunity to exercise them through the appropriate process.
7.1 Right of Access
You have the right to request information about what data of yours we hold in your account. We will share that information with you after proper identity verification.
7.2 Data Correction
If there is any discrepancy or error in your information, you can request a correction. To update basic account information (such as address or contact number), please contact customer support.
7.3 Request for Data Deletion
In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or ongoing transactions, complete deletion may not be possible — in that case we will let you know the reason.
7.4 Opting Out of Marketing Communications
You can request to stop receiving promotional messages and notifications at any time. However, important account-related notifications (such as transaction confirmations or security alerts) will continue to be sent.
To learn more about responsible gaming and setting personal limits, visit our Responsible Gaming page — it also contains information about your rights in managing your account.
Protection of Minors
hibajee provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors under any circumstances.
Age verification is mandatory at the time of registration. If it becomes known in any situation that a user is under 21 years of age, the relevant account will be closed immediately and all information associated with that account will be deleted.
Policy Changes
hibajee may update this privacy policy from time to time. Changes may be made to the policy due to changes in the scope of services, technological developments, or legal requirements.
For any significant changes, users will be notified in advance by email or through a notification on the platform. Continued use of the service after any changes will be considered acceptance of the updated policy.
Alongside this policy, please also read our About hibajee page — it contains detailed information about our platform's principles and commitments.
9.1 Version History
The date of the most recent update is noted at the top of this page. If you need to view a previous version, please make a request to customer support.
Contact Us
For any questions about the privacy policy, requests to access your data, or complaints, contact us directly. Our support team is available around the clock in both Bengali and English.
Want to know more?
From general questions to account management details — our support centre is here to help.