FAQ
hibajee FAQ — Account, Deposit and Bonus
From opening an account to deposits, the mobile app, slot games, and bonus terms — find answers to the most frequently asked questions by hibajee users all in one place on this page.
Whether you are new to hibajee or a returning player — certain questions always come up. Login issues, how to deposit via bKash, playing games on mobile, understanding slot RTP, or hibajee VIP bonus terms — this page covers more than 20 questions across five sections in detail. All information applicable to users aged 21 and above is written clearly so you do not run into any confusion. Also check the Terms and Conditions page for the full rules.
Table of Contents
Account Questions
First, make sure your username and password are typed correctly — turn off Caps Lock if it is on. If the problem continues, go to the hibajee Login page and use the "Forgot Password?" option. An OTP will be sent to your registered mobile number or email. Enter the OTP and set a new password, and you will be able to log in again. If the problem persists, contact live chat.
To open an account you need an active mobile number, an email address, and a password. You must be 21 or older at the time of registration — hibajee complies with all Bangladesh regulations. Only one account can be opened per mobile number. Once your account is created, completing profile verification unlocks all features.
Click the "Forgot Password?" link on the login page. Enter the mobile number or email used during registration — hibajee will send an OTP there. After entering the OTP correctly, create a new password. The password must be at least 8 characters long; combine uppercase letters, lowercase letters, numbers, and symbols to keep it strong. If you do not receive the OTP, wait a moment and try again, or let live chat know.
Yes, logging in from a new device is completely safe — hibajee uses SSL encryption. However, the first time you log in from a new device, a verification code may be sent to your registered number or email. Enter that code to complete the login. Always use your own device and avoid important transactions on public Wi-Fi.
Usernames are generally made up of English letters and numbers, and cannot be changed once set, so choose carefully. Passwords must be at least 8 characters long — combine uppercase letters, lowercase letters, numbers, and symbols to make them strong. Do not reuse a password from another site at hibajee; this is important for keeping your account secure.
Deposits
After logging in, go to the deposit section and select bKash as the payment method. Send money to hibajee's designated bKash number and enter the transaction ID in the form. The minimum deposit amount is ৳500. The money is normally added to your account within a few minutes. If the deposit fails or the money does not arrive, contact live chat and keep your transaction ID ready.
hibajee currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other major banks). The minimum deposit is ৳500 for all methods. Choose whichever is most convenient for you — secure transactions are guaranteed for each one.
The minimum deposit at hibajee is ৳500 for any payment method. This amount lets you place bets on all games in hibajee Slots. There is no separate limit for slots or casino games — a single deposit gives you access to all categories.
A deposit from Nagad to hibajee is normally processed within a few minutes. There may be a slight delay during peak server times. If the transaction was successful but the money has not appeared within 15 minutes, contact live chat with the transaction reference number. For withdrawals, the minimum is ৳800 and processing normally takes 10–45 minutes.
The minimum withdrawal amount from hibajee is ৳800. Withdrawals are normally completed within 10 to 45 minutes. The same minimum applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before requesting a withdrawal, make sure your account verification is complete, otherwise the process may be delayed.
Mobile Use
Yes, hibajee's mobile-friendly website works fully on any smartphone browser — Chrome, Firefox, or Samsung Browser. Even without a separate app, you can deposit, play games, bet, and withdraw all from the browser. The layout adjusts automatically to your screen size, so it is comfortable to use on small screens as well.
Both the Android (APK) and iOS versions of the hibajee app are available through official channels. It is safer not to download from any third-party site or app store — using the official source removes the risk of malware or fake versions. To learn more about the app, visit the hibajee App page.
hibajee works well on both Android and iOS. Both the browser and the app run smoothly on Android 8.0 and above and iOS 13 and above. The full site can also be used from any modern browser on a desktop or laptop. Some features may be limited on older operating systems or older browsers.
First check your internet connection and refresh the page. If the problem continues, clear your browser's cache and cookies — in Chrome go to Settings → Privacy → Clear browsing data, select "Cached images and files" and "Cookies", and clear them. After that, log in again and the page should load faster. If the problem remains, try updating your browser.
Slots and Jackpots
In a progressive jackpot game, a small portion of each bet is added to a central prize pool. The more players bet, the faster that amount grows. When certain conditions are met — such as a specific combination of symbols lining up — any player can win the entire jackpot. Several popular slot games of this type are available at hibajee.
RTP (Return to Player) is the theoretical rate of how much money is returned on average for every ৳100 wagered over the long term. For example, Fortune Mouse's maximum RTP of 96.96% means an average of ৳96.96 may be returned over a long period. A higher RTP means the game returns comparatively more, but it is not a guarantee for every spin. Choose high-RTP slot games at hibajee.
Yes, many slot games at hibajee offer a demo or free-play mode. This lets you understand the game mechanics, bonus rounds, and paylines without using real money. However, any winnings in demo mode are not added to your real account. To win real money you need to play in real money mode. Demo mode is a good starting point for new players.
Volatility, or variance, refers to how often and how large the prizes are in a slot game. High-volatility games offer bigger prizes but less frequently; low-volatility games offer smaller but more frequent wins. Both types of slots are available at hibajee. If you have a larger budget, you may prefer high volatility; if you want to play for longer, low volatility is a better fit.
Free spins are generally awarded for one or a specific set of games, as stated in the bonus terms. They cannot be used on all slots. Read the offer details carefully and use the free spins only on the designated games. Winnings from free spins are normally added as bonus balance, which requires meeting wagering conditions before it can be withdrawn.
Bonus Terms
After opening a new account, hibajee gives a 100% bonus on the first deposit, up to ৳10,000. Example: deposit ৳1,000 and get a ৳1,000 bonus, giving a total balance of ৳2,000. To claim the bonus, you generally need to keep the bonus option enabled at the time of deposit or notify live chat — read the offer terms carefully. Applies to users aged 21 and above.
Wagering requirement means you must wager the bonus amount a certain number of times before it can be withdrawn. hibajee's welcome bonus has a condition of 25 times the bonus amount. Example: receive a ৳1,000 bonus and you must place ৳1,000 × 25 = ৳25,000 in bets. Only the bonus amount is counted, not the deposit. Advice on budget management is available on the responsible gaming page.
Each bonus offer has a specific expiry period that is clearly stated in the offer terms. If the wagering conditions are not met within that period, the bonus may be cancelled. It is important to read the terms carefully before claiming a bonus at hibajee. The remaining time on an active bonus can be checked in the bonus section of your account.
Yes, hibajee allows you to cancel an active bonus. However, cancelling a bonus will remove the bonus balance and any winnings earned from it. Only your actual deposited money will remain. Think carefully before cancelling — if you cannot meet the wagering conditions, cancelling is a reasonable choice, since the bonus will expire on its own once the deadline passes.
Yes, hibajee's VIP program has four levels — Bronze, Silver, Gold, and Platinum. Each level comes with a weekly cashback benefit: up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum on weekly net losses. Example: a Gold member with ৳20,000 in net losses in a week receives ৳220 cashback. Visit the hibajee VIP page for details.
Have more questions? Get help directly
If you don't find the answer to your question on this FAQ page, hibajee's support team is always ready to help. Live chat is the most effective way to get a quick response — you'll usually get a reply within a few minutes. You can also contact us by email; in both cases, support is available in Bengali and English.
Live Chat
Contact us via live chat 24/7 from any page on the site — support is available in Bengali and English.
Contact us via live chat 24/7 from any page on the site — support is available in Bengali and English.
Email Support
Send us a detailed description of your issue by email: [email protected] — we respond 24/7.
Send us a detailed description of your issue by email: [email protected] — we respond 24/7.